DELIVERY INFORMATION
At Karzen Giyim, we work diligently to ship your orders as quickly as possible. Your orders are handed over to cargo within 1-3 business days following payment confirmation.
Delivery times may vary depending on your region and the selected shipping company. During peak campaign periods, shipping times may extend to 3-5 business days.
Our company is not responsible for delays caused by the shipping company. You can track your orders using the tracking number sent to you via SMS or email.
DELIVERY FEES
Orders of 1500 TL and above are shipped free of charge. For orders below this amount, a fixed shipping fee will be indicated at the cart stage.
DAMAGED AND MISSING PRODUCTS
If the package you receive has externally visible damage such as crushing, opening, or wetness, please have the cargo officer prepare a report and do not accept the package. Notification of damaged or missing products must be made within 24 hours.
RETURN CONDITIONS
You can unconditionally return products you have purchased within 14 days. Returned products must be unused, with their original tags attached, and suitable for resale.
Returns are not accepted in the following cases:
- If the product has been used,
- If there are stains, makeup, perfume, etc. on the product,
- For hygienic products (bonnet, underwear, socks, etc.),
- For custom-made/prepared products,
- For products with cut tags.
RETURN PROCESS
Simply send the product you wish to return, along with a short note stating your order number, to the address below:
Karzen Giyim
Hacı Halil Mah. 1218. Sokak No:12 İç Kapı No: A
Gebze / KOCAELİ
Contact: karzenonline@gmail.com – +90 534 368 97 87
The shipping cost for returns is borne by the customer. However, in cases of shipping errors originating from our company, the shipping fee will be covered by our company.
Returned products are inspected upon arrival. If they meet the return conditions, the payment will be refunded within 5-7 business days using the same method used for the purchase.
EXCHANGE POLICY
Product exchanges are not available. For exchange requests, you must initiate a return process and then place a new order.
Karzen Giyim prioritizes customer satisfaction above all else. Do not hesitate to contact us with any questions you may have.